We Provide the Tools to Automate Communications

Based on enGenic's award winning TeleFlow Voice Application Development Suite, TeleFlowRelay products are specialized telephony and web-based solutions which automate the communication with clients, patients, and inter-office team members within a user-friendly, targeted and customizable environment. Users will appreciate the ease and efficiency of obtaining key information automatically, as well as receive notification reminders of appointment times and other necessary information, while team members will be more productive and organizations will significantly reduce costs.

TeleFlowRelay Applications include: (Click on product to jump to detail)
	MedicalRelay Appointment Reminder			MedicalRelay Dictate
	MedicalRelay LabResults			TeleFlow WordVerify
	TeleFlow VoiceOffice			TeleFlow ConferenceRelay
	TeleFlow VoiceVerify			TeleFlow SurveyRelay
	TeleFlow Time & BillingRelay			TeleFlow VoiceMeter
	TeleFlow CallCapture

Reporting and administration for most TeleFlowRelay solutions are available through a web interface.

We have the applications and tools you need to develop speech solutions with

---

MedicalRelay Appointment Reminder

MedicalRelay Appointment Reminder is a great way to decrease those 15% no shows and cancellations that are prevalent in so many professions, by providing patients and clients automated reminder calls, and obtaining confirmation or cancellation notification from them for their upcoming appointments. Patients will appreciate the ease and efficiency of obtaining appointment reminders, while staff will be more productive and organizations will reduce costs. This solution is simple to roll-out... There is no hardware to buy! MedicalRelay Appointment Reminder is hosted offsite, in an ASP environment. For more information about this product, see MedicalRelay.

---

MedicalRelay Lab Results

MedicalRelay Lab Results is hosted offsite and includes a customizable web and voice application where patients can be alerted and call in or sign in for their results. For more information about this product, see MedicalRelay.

---

MedicalRelay Dictate

MedicalRelay Dictate provides the freedom to record dictation with any touch tone phone. This TeleFlow customizable component can be configured for any enterprise solution. Manage all telephony-based dictation needs within an organization, or provide an ASP solution with this flexible package. MedicalRelay Dictate is complete turn-key solution, and may be added to current TeleFlow applications, or be used as a stand-alone dictation solution. MedicalRelay TeleFlow Dictate offers full control of recording, replaying, editing and management of voice files by pressing touch tones on a telephone keypad. Once completed, the TeleFlow system can then immediately send the dictation for transcription via email, a local computer network or via the internet. For more information about this product, see MedicalRelay. Technical details can also be found at For more information about this product, see teleflow.org.

---

TeleFlow VoiceOffice

TeleFlow VoiceOffice is your front door to the world of office automation for your customer. Packaged with a Messenger interface: an innovative employee time and communications manager, auto-attendant, and voicemail system, VoiceOffice provides all the necessary tools for a complete telecommunications solution for offices of any size.

---

TeleFlow VoiceVerify

TeleFlow Voice Verify makes secure telephony a reality, by providing a convenient and extremely high level of security for callers who access sensitive materials via the telephone. Telephony applications can be securely accessed with TeleFlow Voice Verify where high security or voice verification is required. The TeleFlow Voice Verify component authenticates users using the unique biometric characteristics of a person's voice, and is therefore exponentially more secure than using touch-tone digit entry for passwords. TeleFlow Voice Verify compares a caller's voice with the stored voiceprint associated with the system user, and once verified, grants authorization to access the desired information.

---

Time & BillingRelay

This Time & Billing solution allows for remote workers, sales persons and delivery personnel to log in, verify services, manage accounts, and confirm delivery receipts so that accounting and reporting for these processes can be conducted. This component can be integrated into a variety of databases and systems. Voice recognition and Voice Verify are optional add-ons to this application.

---

CallCapture

Record, monitor, store and archive calls with award-winning TeleFlow CallCapture. This robust application provides a complete solution to ensure all calls are recorded and stored in a compressed format on the server's hard drive. The solution processes conversations unattended, and allows for convenient backup and retrieval of voice recordings. CallCapture includes a feature-rich graphical interface, call rules definition environment, customizable search capabilities, provides real-time agent observation, recording and scoring, variable speed playback with pitch-shifting, advanced reporting options, and archiving application, and many other valuable tools.

---

TeleFlow WordVerify

TeleFlow Word Verify provides a scalable word spotting solution which enables the extraction of meaningful language from previously untapped assets. This component provides an effective solution to automatically review previously recorded dialogue and deliver flagged results which contain relevant words or phrases. Once TeleFlow Word Verify flags content based on search parameters, the results can be displayed and reviewed with visual cues for the spotted words within a easy-to-use graphical environment.

---

TeleFlow Conferencing

The TeleFlow ConferenceRelay component provides a visual environment to manage all conferencing needs. Fitting any specification, ConferenceRelay is ideal for both business and entertainment. Offering on-demand, unattended, or operator-assisted conferencing, this solution may be customized and added to other TeleFlowRelay solutions, or be used as a stand-alone conference solution. TeleFlow ConferenceRelay can accommodate up to 64 participants per conference, and the number of active conferences are limited only by hardware resources. When combined with Web Conferencing, a visual channel is available to augment audio conferencing.

---

TeleFlow SurveyRelay

TeleFlow SurveyRelay provides the means to automate telephone surveys so that customers, callers, prospects and patients can "speak their mind". With SurveyRelay, your customer can automate Focus Group Screening, Mystery Shopper Results, Product Satisfaction Surveys, Patient Health Surveys, Field Representative Reporting, and Customer Feedback, as well as any customized survey they require to fit their needs.

---

TeleFlow VoiceMeter

TeleFlow VoiceMeter enables customers to call into an automated system, look up account information including past due payments, and then automates the collection of outstanding balances through a secure means. Related services are instantly restored once payment has been verified, and where applicable, verbal recordings are acquired for liability waiver.

---